S8 helps it's customers to strengthen their competitive position by reducing cost of ownership while improving business performance with their SAP Application Management Services. Our proven SAP Best practices and methodologies enable continuous quality improvement of services at optimum costs.
S8’s SAP AMS Support is tailored to be more Personal, Agile and Cost-effective to our customers based on core values are Transparency, Honesty and Integrity. Our project delivery approach promises that we under promise and over deliver – our team will manage client expectations with periodic updates/reports while managing risk.
SAP Maintenance & Support (Incident & Problem management)
SAP Development Services (Rollout management)
SAP Continuous Development Services (Release & Change management)
Offering SAP Consulting services to improve processes, system enhancements, change management, testing, support and governance structure
Implement complex enhancements process and evaluate local requirements
Handle tickets from SAP user community
Handle Level 2 and 3 Service Requests
Issues that are more complex in nature, take more time to research, and may involve some minor configuration changes or development changes than Level 1 support questions / issues.
Medium to high-level configuration changes, software fixes requiring On-line Support Services (OSS) that exceed that defined in Level 2 (e.g. including direct contact with SAP and/or other third party service providers until issue is resolved), Support for existing modules and the application of source code patches and testing in the your Development and Quality environments.
